Terms of Service

These Terms of Service ("Terms") govern the use of the SaaS platform PricingOS.ai, operated by Ellmann Consulting GmbH, Ballindamm 3, 20095 Hamburg, Germany ("Provider"). By registering for and using the platform, you accept these Terms. Conflicting terms from the user are not recognized unless expressly agreed to in writing by the Provider.

The contract for the use of PricingOS.ai is concluded upon completion of registration and confirmation of your email address. For paid subscriptions, the contract for the respective subscription tier becomes effective upon successful completion of the payment process via Stripe. The Provider confirms the conclusion of the contract by email. The contract language is German.

Registration is required to use PricingOS.ai. You agree to provide truthful and complete information and to keep your login credentials confidential. Each account may only be used by one individual. You are responsible for all activity under your account and must notify us immediately of any unauthorized access.

PricingOS.ai is an AI-powered platform for developing pricing strategies. The platform includes a 9-step pricing wizard, AI-generated recommendations, a personalized Pricing Brain chatbot, and analysis and visualization tools. AI-generated recommendations are decision aids, not binding advice. The Provider does not guarantee any specific business outcomes from using the platform.

PricingOS.ai offers different subscription tiers (Starter and Pro) with monthly or annual billing. Payment processing is handled by Stripe. Prices are listed net of applicable VAT. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Price changes will be communicated by email at least 30 days before taking effect.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of contract conclusion. To exercise your right of withdrawal, you must inform us (Ellmann Consulting GmbH, Ballindamm 3, 20095 Hamburg, Germany, email: pricing@ellmann-consulting.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We shall use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested that services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your withdrawal, in comparison to the full scope of the services provided for in the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.) To: Ellmann Consulting GmbH, Ballindamm 3, 20095 Hamburg, Germany, email: pricing@ellmann-consulting.com I/We (*) hereby give notice that I/We (*) withdraw from the contract for the provision of the following service: PricingOS.ai Ordered on / received on: Name of consumer(s): Address of consumer(s): Date: (*) Delete as appropriate.

In addition to the statutory right of withdrawal, we offer a voluntary 14-day money-back guarantee from the date of your first payment. If you are not satisfied within the first 14 days of your subscription, we will refund the full amount of your first payment — no questions asked. Refunds are processed to the original payment method within 14 business days. Contact us at pricing@ellmann-consulting.com with the subject line "Refund". This guarantee is available once per user and only for the first subscription period. The guarantee exists independently of the statutory right of withdrawal.

You may cancel your subscription at any time, effective at the end of the current billing period. Cancellation can be done through the Stripe customer portal or by email to pricing@ellmann-consulting.com. After cancellation, access remains available until the end of the paid period. Stored data will be deleted 30 days after the subscription expires, unless retention is required by law.

You agree to use the platform only for lawful purposes and in accordance with these Terms. In particular, you may not: use the platform for illegal activities, share login credentials with third parties, burden the platform through automated access (bots, scraping), or upload content that infringes third-party rights or violates applicable law.

All rights to the PricingOS.ai platform, including software, design, text, and trademarks, remain with the Provider or its licensors. You receive a non-exclusive, non-transferable right to use the platform for the duration of your subscription. Business data entered by you remains your property. AI-generated results and recommendations may be freely used for your business purposes.

The processing of personal data in connection with the use of PricingOS.ai is governed by our Privacy Policy, available at /privacy, which forms an integral part of these Terms. Business data entered by the user into the platform is transmitted to the OpenAI API for processing. Details can be found in the Privacy Policy.

The Provider is fully liable for intent and gross negligence. In cases of slight negligence, the Provider is only liable for breaches of essential contractual obligations (cardinal duties), limited to foreseeable, typically occurring damages. Liability is in any case limited to the subscription amount paid in the preceding 12 months. Liability for damages arising from injury to life, body, or health, as well as liability under the Product Liability Act, remains unaffected. AI-generated recommendations do not constitute binding advice — you make all business decisions at your own responsibility.

The Provider reserves the right to amend these Terms with 30 days' notice. Changes will be communicated to users by email. If you do not object to the amended Terms within 30 days of receiving the change notification, the amended Terms are deemed accepted. The Provider will inform you about the significance of the 30-day period, the specific changes, and your right to terminate in the event of disagreement in the change notification. If you do not agree with the amended Terms, you may terminate the contract effective as of the date the changes take effect.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive jurisdiction for all disputes arising from or in connection with these Terms is Hamburg, Germany, provided you are a merchant, legal entity under public law, or a special fund under public law.